Privacy policy
Draft. This is being finalised and reviewed before launch. Details in [square brackets] will be filled in.
Last updated: [date]
This policy explains how Alex Rose, trading as Groomer’s Day ("we", "us") uses personal data when you use Groomer’s Day. That covers our website, the Groomer’s Day app, and the booking pages and client forms we run for grooming businesses.
Who we are
Alex Rose, trading as Groomer’s Day, a sole trader based in England. Address: 37 Wood Sage Road, DY13 8EG. ICO registration number [number]. Contact: [privacy@brand.co.uk].
Two different roles
- Grooming businesses who use Groomer’s Day ("salons"). For your account details, we are the controller.
- Dog owners who book with a salon. Your details belong to the salon you book with. The salon is the controller and we are its processor: we store and handle your details for the salon, on its instructions. For questions about your data, contact the salon first. We'll help them answer.
What we collect from salons
| What | Why | Legal basis |
|---|---|---|
| Name, business name, email, mobile, town, team size | To create and run your account, and contact you about it | Contract |
| Password (stored encrypted; we can't see it) | To let you sign in | Contract |
| Change requests and messages to support | To answer them and improve Groomer’s Day | Legitimate interests |
| Support access log (when support viewed your account) | So you can see when we've been in, and for security | Legitimate interests |
| Billing details, once paid plans start | To take payment | Contract, legal obligation |
| Technical data: IP address, browser, pages used | To keep the service secure and working | Legitimate interests |
What salons store about their customers
Salons use Groomer’s Day to keep:
- Owner details: name, mobile, email and address (for home visits).
- Dog details: name, breed, size, coat, temperament, allergies, medical and behaviour notes, vaccination dates, vet and emergency contact.
- Visits: bookings, prices, payments (method and amount, never card numbers), receipts, no-shows, and a signed client form.
- Photos: before and after photos, and whether the owner agreed to them being shared.
When you book online or fill in a client form, you give these details to the salon. They use them to look after your dog and to send booking confirmations, reminders and receipts by email.
Photos
A photo is only shown on a salon's website gallery or shared on social media if the owner has ticked to agree. Owners can withdraw agreement at any time by asking the salon, and the photo is then removed from the gallery.
Emails
We send salons emails about their account, sign-ins and replies to their requests. For salons, we send booking confirmations, reminders, receipts and payment links to their customers. Salons can turn each type off. We don't send marketing to dog owners.
Who we share data with
We never sell personal data. We use these service providers to run Groomer’s Day:
| Provider | What for | Where |
|---|---|---|
| Supabase | Database, sign-in and photo storage | Data stored in London, UK. Supabase Inc is a US company |
| Vercel | Hosting the website and app | [Confirm: global edge network, US company] |
| Resend | Sending emails | [Confirm: US] |
| jsDelivr | Delivering a code library to your browser | [Confirm: global CDN] |
| postcodes.io | Turning postcodes into rough locations for travel times | [Confirm: UK] |
| Stripe (once payments start) | Taking payments | [Confirm] |
Where data leaves the UK, we rely on the UK International Data Transfer Addendum or the UK–US Data Bridge, as appropriate. [Solicitor to confirm per provider.]
We may also share data if the law requires it.
How long we keep it
- Salon account and the salon's data: while the account is open. When a salon closes its account, we delete its data within [30 days]. Backups are overwritten within [90 days].
- Salons decide how long they keep their customers' records, and can delete a client at any time.
- Email and access logs: [12 months].
Your rights
You can ask to see, correct, delete or move your data, or object to how we use it. Dog owners should ask the salon first. Contact us at [privacy@brand.co.uk]. We reply within one month.
If you're unhappy, you can complain to the Information Commissioner's Office (ico.org.uk, 0303 123 1113).
Security
Data is encrypted in transit and at rest. Each salon can only see its own data. Our support team can only view a salon's account when that salon has turned on support access, and each visit is logged for the salon to see.
Cookies and storage
We don't use advertising or tracking cookies. The app stores a sign-in token and your settings (such as dark mode) in your browser so it works properly.
Changes
If we make important changes, we'll tell salons by email and in the app.